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Operations Management

Prioritizing the Patient Experience

Led by the West Virginia MGMA in collaboration with the CT MGMA, ny MGMA, pa MGMA, and va MGMA.

Healthcare leaders have focused heavily on revamping the patient experience over the last several years. Some organizations have created a new role – that of chief patient experience officer. Don’t fall behind the competition! Make the patient experience a priority with every encounter in your practice. Value-based payment models tie a portion of provider reimbursement to patient engagement efforts. Understand why the patient experience needs to fit into your business model and how this aligns with and supports your practice’s efforts to retain its revenue. Join your peers for this 60-minute webinar program presented by PMI faculty member, Misty Nelson, and identify where your clinic is on measuring the patient experience. Misty will provide techniques for engaging your team and point you toward objectives to help you achieve your goals for improving patient engagement and satisfaction.

Highlights:

• The importance of patient surveys
• Monitoring patient satisfaction and engagement feedback
• Investing in services to enhance your patient experience
• Balancing patient satisfaction and employee job satisfaction
• CMS QPP website resources

About the Speaker

Misty Nelson, LPN, CMC, CMIS, CMOM, CMCO
Practice Management Institute

Misty Nelson has more than 15 years of healthcare experience since graduating Magna Cum Laude from ECPI College of Technology Medical Careers Institute in Greenville, SC. Her nursing background combined with management experience, industry knowledge, and natural teaching ability has made her a highly sought out national instructor. With both clinical and practice management expertise and a passion for quality patient care, Misty successfully transmits the relevance of her subject matter to a broad spectrum of professionals working in a variety of healthcare environments.

Continuing Education Units

Earn up to 1.0 continuing education unit hours for each hour of education from the ACMPE, American College of Medical Practice Executives and up to 1.0 continuing professional educational credit hours for Certified Public Accountants for each hour of education from, The New York State Education Department, Professional Licensing Services. Our events are eligible for continuing education units as awarded by other professional associations. We recommend that you contact your professional association for their approval process.